Very few technologies last forever and unfortunately security equipment is no exception. As systems such as CCTV and Access Control are a 24hr service we have made sure we are ready day or night to get our sleeves rolled up with screw drivers at the ready to get things running again.

Here at Oracle Vision HQ we are quite an old school bunch of engineers and always aim to repair before we replace. This keeps costs down to a minimum plus it lets us show off a bit by showing you how clever we are by getting things working. We enjoy the challenge of getting a system running at its best and proud to say we’ve never ever been beat, we can always get things working. Some people would say that we need to get out more!.

Option 1. Maintenance Plan - Essentials

Our ‘Essentials’ cover puts in place a routine cleaning, checking and system adjustment scheme to ensure every thing is working at its maximum at all times. On our first site visit we create a report listing all the products that make up your system and we make any recommendation we think you’ll need to keep an eye on in the future

Option 2. Maintenance Plan – Plus

The ‘Maintenance Plan – Plus’ cover has all the benefits of the Essentials package but with the added feature of a number of call out’s included in the price. The amount of included call out’s is determined by you to fit your expectations. This option will allow you to budget in advance for additional support for your system with out breaking the bank. Again, if needed we can make further visits to site for an additional charge at heavily discounted rates.

Option 3. Maintenance Plan – Unlimited

This package is ultimately created specifically for you and your needs just the way you want it. If you need quarterly system checks or a fully comprehensive cover plan or four hour response times this option has the flexibility to do it. We will sit down with you and put together a premium Maintenance Plan that totally complements the way you manage your systems and set your budgets. With the ‘unlimited’ option you are able to set a fixed price package that covers everything in terms of unlimited call outs to site and replacement parts. Whether you work within a housing association or manage a town centre scheme we are well equipped to support any system.

Option 4. Pay-As-You-Go

If you feel you don't want to take any of our Maintenance Plans, but every now and then you may need some technical help - you can use our Pay As You Go system.

You can call during normal office hours on our dedicated support help line (0870 758 7676) and your call will go straight through to the support team. If you need us to call in we can do this on a ‘on demand’ basis and keep the costs to an absolute minimum. The quality of service is still the same and we’ll always be eager to help.